TERMS AND CONDITIONS OF SALE
Validity of terms and conditions of sale
The terms and conditions of sale shall apply to the rights and obligations arising between the customers of TIF&E´s online store (hereafter referred to as Customer) and Kristi Lõbu FIE(hereafter referred to as TIF&E) with the purchase of goods.
In addition to these terms and conditions, the legal relationships arising from the purchase of products from TIF&E´s online store shall be regulated by the legislation applicable in the Republic of Estonia.
TIF&E shall reserve the right to change the terms and conditions of sale and the prices. These changes will be displayed on TIF&E´s web page.
Payment Mathods and Currency
Goods can be paid for through a secure payment center with all Estonian payment cards and Internet bank accounts (Swedbank, SEB, Danske Bank, Krediidipank, LHV, Nordea) or using Paypal. Settlement currency is Euro. The prices contain VAT.
Placing an order
To order, find the items you wish to order and add them to your shopping cart. You can view the items in your shopping cart by clicking on the button BASKET on the top of the web page.
You can change the quantity of items in your shopping cart by writing the desired number in the appropriate field. If you want to delete the item from your cart, click on the cross placed on the same line with the item, after the price.
Before proceeding with your order, please choose the preferred delivery method.
To proceed with your order, please click on “proceed to checkout“ and insert the required details.
To confirm your order, click on “order and pay“. Next, a pro forma invoice will be generated and you can proceed immediately with a payment using your credit card, a bank link or by making a bank transfer. An order confirmation and a copy of your invoice will be sent to your email address. Your order will be shipped after the receipt of payment.
Entry into force of the contract of sale
The Customer undertakes to pay for the order after clicking „order and pay“.
The contract of sale shall enter into force after the receipt of the payment made by the Customer on the bank account of Kristi Lõbu FIE.
Delivery
After the entry into force of the contract of sale (after the receipt of the payment made by the Customer), TIF&E will assemble the order and hands it over to the transport service provider for delivery.
Delivery may take 3-5 days. If the delivery is delayed, the TIF&E´s customer support will arrange with the Customer a convenient delivery time.
In order to avoid delays in delivery, the order forms have to be filled in carefully and the delivery information submitted should be accurate and valid.
Products damaged (but not its packaging) during transportation shall be replaced to the Customer. Should the replacement be impossible, the Customer shall receive a refund equal to the price of the products.
TIF&E shall not be held responsible for a delay in delivery if the goods were handed over to the transport service provider on time, but the delivery was delayed due to circumstances that TIF&E could not foresee or control.
Return policy
Items purchased through TIF&E online store may be returned within 14 days of the date of the receipt. Should the Customer find the purchased item unsuitable, s/he can return it to the online store without indicating the cause for return.
To return purchased items, please file a withdrawal form and send it to kristi@tife.eu within 14 days of the date of the receipt of the goods.
According to regulations set by the Estonian Consumer Protection Board (click here), the right of withdrawal does not apply to goods that are not suitable for return for hygiene reasons (e.g. cosmetics for body, hand and face care). The returned goods must be unused and its original package intact and undamaged.
Should it become inevitable that the Customer has to pay the return costs, the online store shall refund the cost of purchased items and return costs no later than within 14 days following the receipt of the request for withdrawal.
If the Customer does not receive the items he had ordered, or the items delivered do not correspond to the description provided on the web page, or items appear defective, the Customer may, instead of filing a request for withdrawal within 14 days of receipt, use his/her right arising from the law to submit a complaint.
Liability
Should TIF&E or the Customer breach the present terms and cause damage to the other party, the breaching party shall be liable to the non-breaching party in the events and to the extent provided for in the legislation of the Republic of Estonia.
Force majeure
TIF&E shall not be held liable for the damage caused or for delivery delays, if the damage or delay is caused due to circumstances TIF&E could not foresee or control.
Processing of personal data
The information and personal data collected when visiting TIF&E online store and during the processing of orders shall be treated as confidential and shall not be disclosed to third parties.
Encrypted communication with banks during the payment of goods ensures the security of the Customer’s personal bank details.
The online store only uses the personal data entered by the Customer (including name, phone, number, address, e-mail and bank details) for processing the order and sending goods to the Customer. The online store forwards personal data to the transport service provider in order to deliver goods.
Complaints procedure
TIF&E is responsible for the non-compliance of goods sold to the Customer with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the Customer. Within the first six months of delivery, it is assumed that the defect was present at the time of delivery. It is TIF&E´s responsibility to prove otherwise.
The Customer has the right to turn to the online store within two months of the occurrence of a defect by emailing to kristi@tife.eu.
The complaint should contain the following information:
Customer’s name and contact details;
Date of presenting a complaint;
Description of the product’s defects;
Complaint being presented to TIF&E;
Reference to documents, confirming the fact of the transaction or a warranty, or provide their copies in the attachment.
TIF&E will reply to a complaint in writing within 15 days as of the receipt of the complaint from the Customer. If TIF&E is unable to provide a response to the Customer’s complaint within 15 days, TIF&E will inform the Customer of that in writing, stating the reason for delay and the date by which the response will be provided.
TIF&E shall not assume liability for defects that have resulted through the Consumer’s fault, either due to improper storage or non-intended use of products. Defects are product defects, not defects of packaging.
Should the goods appear to be non-compliant to the contract’s terms and conditions, or have defects or malfunctions, the Customer shall have the right to demand the repair or replacement of the goods. If the repair or replacement is impossible, or proves unsuccessful, or causes the Customer unreasonable inconvenience, the Customer shall retain the right to withdraw from the contract and claim the return of money.
For the out-of-court resolution of online consumer disputes in accordance with EU Regulation 524/2013 of the European Parliament and of the Council: click here
If the Customer and TIF&E are not able to settle the dispute by agreement, the Customer may contact the Consumer Dispute Committee.
You can review the procedural rules and submit a complaint here. Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the Online Store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
The Customer may also turn to the dispute resolution bodies of the European Union.